Refunds and cancellation

Everything in Blacrex is free except the Year-End Pack: the Schedule II depreciation schedule for your audit file — as a download and as the full printed sheet — and the TallyPrime journal export. It is bought once for a financial year, and what it costs is set by the size of your register — from ₹9,999 for up to 500 assets in use. Without it the same schedule is still readable on screen, in full, and prints as a marked category summary, so you see every figure first.

There is nothing to cancel, because nothing renews automatically. We hold no card on file and there is no subscription: a year simply ends unless you choose to renew. When it ends, nothing is locked and nothing is deleted — your register, your people, your history and your depreciation on screen all keep working. Only the Year-End Pack stops: its downloads close, and Print makes a marked draft.

If you buy a Year-End Pack and change your mind, tell us within 7 days of payment. If no Year-End Pack file has been downloaded in that time, we refund the full amount — no questions, no form. Once a download has been taken, the product has been delivered and the payment is not refundable.

A refund goes back the way it came — to the original payment method — and we will initiate it within 7 working days of agreeing it. How long it then takes to appear depends on your bank, typically another 5–7 working days.

If the purchase took one of the 10 founder’s-offer places, refunding it releases that place, and the count on the pricing section goes back down.

If you were charged in error — twice for the same year, or for the wrong plan — tell us and we will put it right in full, whatever the dates say.

Optional onboarding — importing an existing register, printing first labels, walking your team through a first count — is quoted and invoiced separately. If we have not started the work, its fee is refunded in full on request; once the work has begun, we agree what is fair based on what has been done.

Email our contact address from the address your workspace is registered under, with the payment reference. You will get an answer, not an autoresponder.